At Music Forest, we make every effort to provide a convenient and satisfying shopping experience. We understand that sometimes you may need to return or exchange an item, so we have designed our refund policy to ensure that the process is as smooth as possible.
We offer a full refund on all merchandise returned within 30 days of purchase, provided that it has been unopened, unused, and in its original packaging.
Refunds will be made in the form of the original payment method. Please note that for certain items, such as customized products, sale items, and special orders, this policy does not apply. Please contact us if you wish to return any of these items.
Damages and Issues
If you find that your item has been damaged in transit, please take a photograph of the damage and email it to us as soon as possible. If the item is no longer usable, we will arrange for a replacement to be sent out. For any items that have minor damages or imperfections, we are happy to provide a partial refund.
Exceptions / non-returnable items
Unfortunately, there are certain items that we cannot accept returns on due to health and safety regulations. These include customized products, sale items, and special orders .
Exchanges (if applicable)
We only replace items if they are defective or damaged in transit. If you need to exchange an item for the same product, please contact us at contact@musicforest.shop with your order number and details of the product you would like to exchange.
Return Charge
You will be responsible for covering the cost of returning any unwanted merchandise. Please note that any exchanges must also include shipping charges.
Contact Us
If you have any questions about our Refund Policy, please feel free to contact us via email at contact@musicforest.shop or call us at +1 682-423-8706 We will be more than happy to assist you in any way we can.
We hope that our refund policy provides a convenient and hassle-free shopping experience. If you have any questions or concerns, please don’t hesitate to contact us; we’re here to help! Thank you for choosing Music Forest!